ja79 Privacy Policy

1. Data We Collect

When you interact with ja79 — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The information we collect falls into the following categories:

Identity & Contact Information

When you register a ja79 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to create and authenticate your account, communicate with you, and fulfil our age and identity verification obligations.

Identity Verification Documents

To comply with Know Your Customer (KYC) requirements and to process withdrawal requests, ja79 may request copies of government-issued identification documents, such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request proof of address, such as a utility bill or bank statement issued within the past three months.

Financial & Payment Data

When you make a deposit or request a withdrawal, we collect transaction-related information including your payment method type (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), the account number or mobile number associated with your payment method, transaction amounts, and transaction timestamps. We do not store full payment credentials on our servers; payment processing is handled by our trusted payment partners.

Technical & Usage Data

ja79 automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud detection, and improving platform performance.

Summary of Data Categories

2. How We Use Your Data

ja79 processes personal data only for specific, lawful purposes. We do not use your data for purposes that are incompatible with the reason for which it was originally collected. The primary purposes for which we use personal data are as follows:

• Account creation and authentication: To register your player account, verify your identity at login, and maintain the security of your account credentials.
• Service delivery: To provide access to games, betting markets, and all other platform features available on ja79.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records associated with your account.
• Age and identity verification (KYC): To verify that you meet the minimum age requirement of 18 years and that the identity you have provided is accurate and genuine.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other forms of prohibited conduct on the platform.
• Responsible gaming: To monitor gameplay patterns and identify signs of problem gambling behaviour, enabling us to apply self-exclusion tools, deposit limits, and cooling-off periods where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Legal and regulatory compliance: To meet our obligations under applicable laws, including data retention requirements, anti-money laundering (AML) regulations, and cooperation with lawful requests from authorities.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the ja79 platform, fixing technical issues, and developing new features.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and platform updates where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

3. Data Sharing & Third Parties

ja79 does not sell or rent your personal data to any third party for their own commercial use. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and our banking partners such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers operate under their own privacy policies and are contractually bound to use your data solely for payment processing purposes.

Identity Verification Partners

To fulfil our KYC obligations, ja79 may share identity document data with trusted third-party identity verification service providers. These providers are subject to strict data processing agreements and are prohibited from using your data for any purpose other than verification.

Technology & Infrastructure Providers

ja79 uses third-party technology providers for hosting, data storage, security monitoring, and customer support infrastructure. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.

Legal & Regulatory Authorities

ja79 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of users, or fulfil a legal obligation.

Game Software Providers

To deliver games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, limited technical data (such as player session tokens) may be shared with those providers to facilitate gameplay. Game providers do not receive your full personal profile and are contractually prohibited from using session data for marketing or profiling.

4. Cookies & Tracking Technologies

ja79 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform securely, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website. We do not use third-party advertising cookies or cross-site tracking technologies.

Types of Cookies We Use

Strictly necessary cookies are required for the platform to function and cannot be disabled. Functional and analytics cookies may be managed through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some platform features. Detailed cookie management instructions are available through the help section of all major browsers.

5. Data Retention & Storage

ja79 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guideline:

• Active account data (name, contact details, payment history, game history): Retained for the duration of your active account relationship with ja79, plus a minimum of five (5) years following account closure to meet anti-money laundering and financial record-keeping requirements.
• Identity verification documents (NID scans, passport copies): Retained for a minimum of five (5) years from the date of verification, in line with standard KYC regulatory obligations.
• Customer support communications (emails, live chat transcripts): Retained for two (2) years from the date of the interaction, unless the matter relates to an ongoing dispute or investigation.
• Technical and usage logs (IP addresses, session logs): Retained for up to twelve (12) months for security and fraud analysis purposes, after which logs are anonymised or deleted.
• Marketing consent records: Retained for the duration of your active consent and for three (3) years following withdrawal of consent, as evidence of the consent history.

All personal data is stored on secure servers with access controls, encryption at rest, and regular security audits. When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual.

6. Your Privacy Rights

As a player on ja79, you hold a number of rights in relation to the personal data we hold about you. ja79 is committed to honouring these rights promptly and without undue barriers. The rights available to you include the following:

• Right of Access: You have the right to request a copy of the personal data ja79 holds about you, along with information about how it is being used. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): Subject to our legal retention obligations, you have the right to request the deletion of your personal data. We will fulfil erasure requests to the maximum extent permitted by law.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where ja79 processes your data on the basis of consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for purposes based on our legitimate interests, unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing any request. We aim to respond to all privacy rights requests within 30 days of receipt.

7. Data Security Measures

Protecting your personal data is a core operational priority at ja79. We implement a layered set of technical, organisational, and procedural security measures designed to prevent unauthorised access, accidental loss, alteration, or disclosure of personal data.

Technical Safeguards

• All data in transit is protected by 256-bit SSL/TLS encryption.
• Sensitive data at rest — including identity documents and payment records — is encrypted using industry-standard encryption algorithms.
• Access to personal data is restricted on a strict need-to-know basis, with role-based access controls enforced across all internal systems.
• Our platform is protected by web application firewalls (WAF), intrusion detection systems, and real-time security monitoring.
• Regular automated vulnerability scans and periodic penetration tests are conducted on all platform infrastructure.

Organisational Safeguards

• All ja79 staff who handle personal data undergo data protection training upon onboarding and on an ongoing basis.
• Third-party service providers who process data on our behalf are required to sign data processing agreements containing strict security obligations.
• Internal data handling procedures are reviewed and updated regularly to reflect changes in best practice and applicable regulations.

Incident Response

Despite our best efforts, no digital platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a risk to affected individuals, ja79 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay in accordance with applicable legal requirements.

8. Policy Updates & Contact

ja79 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will notify registered players by email or via an on-screen notification prior to the changes taking effect. The revised policy will always be available on this page with an updated effective date clearly stated at the top.

Your continued use of the ja79 platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account and request erasure of your personal data by contacting our support team.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ja79 holds about you, please reach out to our support team using the contact details below. We are committed to responding promptly and resolving any privacy concerns in good faith.

• Email: [email protected] — please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 through the ja79 platform support interface.
• Response time: We aim to acknowledge all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days.

Last updated: 1 January 2026. This Privacy Policy is published in English and governs the collection and use of personal data by ja79 in connection with the ja79.net platform.